FAQs

Overview

FAQs

We know visiting the dentist can come with a lot of questions, and we’re here to help make your experience as easy and comfortable as possible. Our FAQ page is designed to provide answers to common questions about appointments, insurance, payment options, dental procedures, and what to expect during your visit. If you don’t see the information you’re looking for, our friendly Horizon Dental team is always happy to assist you. Your comfort, confidence, and smile are our top priorities!

What should I expect at my dental appointment?

  • When you arrive at Horizon Dental, you will be greeted by a Patient Coordinator who will check you in, notify the team of your arrival, verify insurance if applicable, and guide you through any necessary new patient paperwork. While visiting our waiting area, please enjoy our complimentary beverage and snack bar. 
  • Our team will review your dental history, medical history, and any dental concerns you may have. We will take a full set of digital X-rays, check the health of your gums, and conduct a full dental examination with the doctor. Once completed, a member of our team will escort you from the waiting area to a treatment room. 
  • We will discuss any future visits you may need and treatment options.

What services does your dental office provide?

We provide dental cleanings, Crowns, Fillings, Bridges, Dentures, Implants, Cosmetic services, Whitening, and more.

What payment options do you accept?

We accept all major credit cards, cash, checks, and CareCredit financing.

Do you have an emergency dental service?

We do see patients for emergency visits. However, we are not a walk-in emergency clinic. All appointments must be scheduled ahead of time for services.

Do you see children?

We see patients of all ages at Horizon Dental.

Is there a waiting list for appointments?

Yes, about 3-4 weeks out.

What type of insurance do you take?

We take most insurance plans. However, there may be a few that we do not accept. Please call our office to verify if we are in-network providers or check with your insurance company.

Do you offer any financing options?

Yes, we accept care credit financing.

Do you offer any discounts or specials?

We occasionally have specials. Keep an eye out for specials on our website or social media accounts.

Are the materials and equipment used in your practice up-to-date?

Dr. Frandsen and his team at Horizon Dental pride themselves on having all the latest in dental technology, from 3D imaging to laser treatments and more. You will always be getting the best dental services at Horizon Dental.

Testimonials

Why Our Patients Are Smiling

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Penny R
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Everyone was very nice. Can't wait to get everything taken care of.
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Kolleen F
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I have been going to Horizon Dental for a long time and they have always done a good job for me. Dr. Frandsen is one of the best dentist I have ever been to.
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Cary f
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Very good…efficient, Great Care. Provided a break down of exactly what is to be done at each Appointment along with the associated pricing! I would recommend Horizon dental to anyone I know!! 😋
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Jouilani T
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My entire family has been coming here for years including my 4 kids. I trust them because of they thoroughly clean our teeth and how they treat cavities. Their staff is so understanding and always help us with our appointments. We love going there and will continue. We love Dr Frandsen and his entire staff!
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Jean K
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I love Horizon Dental. They are very kind and thoughtful and make you feel very comfortable.
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Jacki I
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Fantastic place. The staff was absolutely phenomenal and I appreciate they actually listened to me! Definitely recommend